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Frequently asked questions

The most common questions before buying a travel SIM/eSIM.

Why buy a travel SIM/eSIM in Vietnam instead of at the airport in your destination?

Buying a travel eSIM in Vietnam ahead of time keeps you fully in control of your trip:

  • Save money: 30% - 50% cheaper than buying at an international airport counter.
  • Save time: No long queues, no language barriers and no complicated passport paperwork.
  • Instant connection: Get 4G/5G the moment you land to book a ride, check maps and contact your family.
After ordering a travel eSIM on Simquocte.vn, how soon will I receive the QR code?

Your eSIM QR code and detailed installation guide are sent to your email automatically within 3 - 5 minutes after you complete payment on Simquocte.vn.

When buying a travel SIM/eSIM on Simquocte.vn, should I choose a daily, total-data or unlimited plan?
  • Daily plans (1GB - 3GB/day): Best for steady daily use such as maps, ride-hailing and messaging.
  • Total-data plans (5GB, 10GB...): Best for short trips or uneven usage (heavy some days, light on others).
  • Unlimited plans: Best for TikTokers, streamers, remote workers or anyone who wants to browse freely without watching their data.
How do I check whether my phone supports a travel eSIM?
  • iPhone: Go to Settings → Cellular. If you see "Add eSIM", your phone supports eSIM.
  • Any phone (iOS & Android): Dial *#06#. If an EID number is displayed, your device supports eSIM.
  • Or use the Simquocte eSIM compatibility checker HERE.
Do I need to remove my Vietnamese SIM to use a travel eSIM? Will I still receive bank OTPs?

NO NEED TO REMOVE IT. Keep your Vietnamese SIM in the tray to receive calls, SMS and bank OTP codes as usual. Simply set the travel eSIM as the line used for Mobile Data.

Will my SIM stop working when I run out of high-speed data for the day?

It depends on your plan:

  • Daily plans: After the high-speed data is used up, the SIM switches to a basic speed (enough for maps and Zalo/Messenger) and high-speed data is restored at 00:00 the next day.
  • Fixed-data plans: The SIM stops connecting once the total data allowance is used up.
Can I share Wi-Fi (Hotspot) from my travel SIM/eSIM with other people?

YES. Most SIM and eSIM products on Simquocte.vn support Hotspot sharing with phones, tablets or laptops travelling with you. To be sure, please contact our support team to check this feature for the product you are interested in.

Can one eSIM QR code be scanned or installed on several phones?

NO. Each eSIM QR code is a unique identifier and can only be scanned/installed once on one device. Never delete the eSIM from your phone during the trip, as the code cannot be scanned again.

What should I do if I land in your destination and have no network connection?

Quickly check these 3 things:

  1. Is Data Roaming turned ON?
  2. Turn Airplane Mode on and off for 10 seconds so the phone searches for a signal again.
  3. If there is still no connection, join the airport Wi-Fi and message the Simquocte.vn Zalo/Fanpage right away. A technician will help you immediately.
What is the warranty and refund policy of Simquocte.vn?

Simquocte.vn guarantees a 100% refund or an immediate replacement if your SIM/eSIM has a technical fault on the carrier side that our technical team cannot resolve for you.

What are the support hours of the Simquocte.vn technical team?

The Simquocte.vn technical support team is on duty 19 hours a day (7 AM to 2 AM), every day of the week, ready to help with any technical issue during your trip.

How is a travel SIM different from turning on Data Roaming with a Vietnamese carrier?

A dedicated travel SIM/eSIM saves 70% - 80% compared with Data Roaming from a Vietnamese carrier, and completely removes the risk of unexpected roaming charges after your trip.

View all frequently asked questions

How does the simquocte.vn eSIM for your destination work?

01.

Choose your destination and dates

Pick your destination and number of days to get the right eSIM.

Remember to check device compatibility before buying.

02.

Get your eSIM instantly

A QR code or manual installation code is sent to your email.

Quick and easy setup — one-tap install and you are ready to go!

03.

Activate and enjoy your trip

Install the eSIM before you travel and turn on data when you arrive to stay connected seamlessly.

04.

Reports and support, always ready

Connect with the simquocte.vn chat channel to resolve issues instantly and receive daily SIM usage reports.